Retail News Update

DHL India has been awarded the ‘Best International Logistics Service Provider’ and the ‘Best Brand Awareness in the Indian Logistics Industry’ for the year 2007 by Frost & Sullivan. This award is in recognition of its outstanding performance in customer experience and satisfaction for the year 2007.

Frost & Sullivan has been conducting studies on the logistics industry in India among various industry verticals to understand customer expectations with regard to their logistics service providers; also to benchmark current performance of the industry against these expectations. This year, a total of eight verticals were considered namely, Retail, Consumer Durables, Fast Moving Consumer Goods, Automotive, Automotive Components, Pharmaceuticals and Information Technology. Opinions from top industry participants from each vertical were taken into consideration.

Respondents were asked to rate each of their logistics service providers on various parameters such as general parameters, transportation, warehousing, 3PL and freight forwarding. Apart from these parameters, direct questions pertaining to brand awareness and best international service provider were asked. Best Brand Awareness and Best International Service Provider scores were based on top-of-the-mind responses for a service provider.

In both these categories, DHL topped with the highest score. The company scored on key parameters like ability to deliver on time, damage control of materials at warehouse and transit, consignment tracking facility and transparency in processes.

While presenting the award, Anand Rangachary, Managing Director, Frost & Sullivan, South Asia & Middle East, said, “DHL India focuses on select industry verticals providing customers the benefit of working with the specialist and not just a logistics provider. DHL operates with the aim of building partnerships and works closely with customers, often shoulder-to-shoulder with the management teams of the customer organization. Know-how of the people coupled with industry-leading solutions provide DHL with a real competitive advantage.”

Craig Grossgart, Country Manager – DHL India, on receiving the award said, “We are delighted to receive this award from Frost & Sullivan. It is a vindication of our efforts to bring world class express service to our customers in India and be their First Choice. The DHL brand in India is now synonymous with reliability, speed and unmatched expertise. Our product innovations and customized solutions have contributed to our leadership position.”

Speaking on the growth and on DHL India plans, Mr. Craig Grossgart said, “Logistics is the barometer of the economic growth of a country and India is on a fast growth path. With our global expertise, and our consistent investments in India, DHL is poised for greater heights in customer service and operational excellence.”

About DHL:

DHL is a global logistics service provider. The company has formed a new venture in India – DHL Lemuir Logistics, which consolidates its position as the leader in International Freight Forwarding, Supply Chain Management, Project Transport and Custom Brokerage. DHL focuses on select industry verticals providing benefit of being a specialist. Industry verticals catered include – automotive, industrial, life sciences/healthcare, chemical, retail, consumer goods, fashion, technology, aerospace and industrial projects.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company’s TEAM Research, Growth Consulting and Growth Team Membership empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan’s Growth Partnerships, visit http://www.frost.com.

Source: Frost & Sullivan