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	<title>Retail News Update &#187; ethical investment</title>
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		<title>Co-op to give mini-bank utility inside its convenience stores</title>
		<link>http://artrm.com/retail-news/2008/08/co-op-to-give-mini-bank-utility-inside-its-convenience-stores/</link>
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		<pubDate>Tue, 26 Aug 2008 08:03:48 +0000</pubDate>
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				<category><![CDATA[News & Articles]]></category>
		<category><![CDATA[Retail Formats]]></category>
		<category><![CDATA[Store Layout]]></category>
		<category><![CDATA[convenience stores]]></category>
		<category><![CDATA[ethical investment]]></category>
		<category><![CDATA[Mini Banks in Co-Op.]]></category>

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		<description><![CDATA[The Co-operative is to put banking operations inside its convenience stores to encourage customers to use more services within the sprawling mutual group. The move follows similar strategies by Tesco, Marks &#38; Spencer and J Sainsbury. It marks a new campaign by the Co-op to compete with mainstream competition by pushing its ethical message. The [&#8230;] <a class="more-link" href="http://artrm.com/retail-news/2008/08/co-op-to-give-mini-bank-utility-inside-its-convenience-stores/">&#8595; Read the rest of this entry...</a>]]></description>
				<content:encoded><![CDATA[<p>The Co-operative is to put banking operations inside its convenience stores to encourage customers to use more services within the sprawling mutual group.</p>
<p>The move follows similar strategies by Tesco, Marks &amp; Spencer and J Sainsbury. It marks a new campaign by the Co-op to compete with mainstream competition by pushing its ethical message.</p>
<p>The Co-op began trials six weeks ago in stores in Nottingham, Brighton and Hove. Of its 2,200 food stores, it believes it could open mini-banks in the 250 biggest.</p>
<p>The Co-op is investing £1m in the project, part of its strategy to double market share in financial services over five years. David Anderson, chief executive of Co-operative Financial Services since June 2005, said there was a &#8220;huge opportunity&#8221; as &#8220;there is very little cross-holding between products&#8221;.</p>
<p>On average customers have 1.3 financial products. &#8220;We think we can push that to over two, which would mean we can almost double our customer base without finding any new customers.&#8221;</p>
<p>The Co-op is also aiming to boost cross-selling between the group, which includes pharmacy, funeral arrangement, travel and legal advice services. The organisation has three million members, and a third of those have no Co-op financial services products.</p>
<p>The roll-out will vary from some stores where there is a machine to withdraw cash and deposit cheques to others where there will be staff to advise on products including mortgages and investments.</p>
<p>Having more banking branches should support the Co-op&#8217;s phone and internet bank, Smile, as customers like to have the option of a physical branch even if they carry out most banking transactions electronically, Mr Anderson said.</p>
<p>The Co-op also believes it has a competitive advantage because of its ethical investment credentials. &#8220;One-third of our profits are from customers who say they joined for our ethical policy,&#8221; he said.</p>
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