@timhood100 @Netbase We agree- #socialmedia is a gold mine of customer insights. #SAPRetailChat #BigData #retailOriginal Tweet via http://twitter.com/@SAP_Retail
@timhood100 @Netbase We agree- #socialmedia is a gold mine of customer insights. #SAPRetailChat #BigData #retailOriginal Tweet via http://twitter.com/@SAP_Retail
RT @g_yeo: @SAP_Retail @Netbase #Socialmedia is important to retailers as it enables them to listen to the voice of the customer #SAPRetailChat #retailOriginal Tweet via http://twitter.com/@SAP_Retail
@M_Schulze_SAP @Netbase #SocialMedia is definitely a good way to identify brand influencers! #SAPRetailChatOriginal Tweet via http://twitter.com/@SAP_Retail
#SAPRetailChat Ready for question 2?Original Tweet via http://twitter.com/@SAP_Retail
What are some ways retailers can use #socialmedia to better connect w/ customers? #SAPRetailChat #retailOriginal Tweet via http://twitter.com/@SAP_Retail
@colinhaig @timhood100 @Netbase With the right analytical tools, retailers can definitely act on #social media data. #SAPRetailChatOriginal Tweet via http://twitter.com/@SAP_Retail
@pamroes Definitely! #socialmedia can be used to learn more about customers- to make customized offerings #SAPRetailChatOriginal Tweet via http://twitter.com/@SAP_Retail
@NetBase So the key is listening! What are some tools we can use for #socialmedia monitoring? #SAPRetailChat #retail #CRMOriginal Tweet via http://twitter.com/@SAP_Retail
Def a cust service channel RT @g_yeo Retailers can use #socialmedia to connect w/ their customers on service issues #SAPRetailChat #retailOriginal Tweet via http://twitter.com/@SAP_Retail
RT @sf_paulina: Retailers can use #socialmedia for direct feedback. It can even allow customers to have a voice in the product dev. process #SAPRetailChatOriginal Tweet via http://twitter.com/@SAP_Retail
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